West & WillowReviews of westandwillow.com

Response from West & WillowFeb 2, 2023

Hello Beth, We are sorry about that. Upon checking, your order is on its way! Please check your email for the tracking details.

Response from West & WillowFeb 2, 2023

Hello Natalie, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowFeb 1, 2023

Hi Lisa, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼

Response from West & WillowFeb 1, 2023

Hi Timothy, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.

Response from West & WillowFeb 1, 2023

Hi Paul, Thank you so much for the positive feedback, despite the order processing issue. We're so happy to have you as a member of the West & Willow family! 🎉

Response from West & WillowJan 30, 2023

Hi Donny, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We want the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.

Response from West & WillowJan 28, 2023

Hi Sherry, We are very sorry about that. Upon checking, your replacement order is on its way! Please check your email for the tracking details.

Response from West & WillowJan 28, 2023

Hi Dawn, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.