West & WillowReviews of westandwillow.com

Response from West & WillowFeb 11, 2023

Hi Gloria, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼 Our number one priority is our customers' satisfaction. We just sent an email to the address on your order.

Response from West & WillowFeb 9, 2023

Hi Maggie, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.

Response from West & WillowFeb 9, 2023

Hi Jeremy, Thank you for the recommendation! We are working to have the option for that to make the process more seamless! We promise to make it up to you through the artwork!

Response from West & WillowFeb 9, 2023

Hello Yolanda, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps

Response from West & WillowFeb 8, 2023

Hello Savannah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted.

Response from West & WillowFeb 6, 2023

Hello Jennifer, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.

Response from West & WillowFeb 5, 2023

Hi Bradley, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

Response from West & WillowFeb 3, 2023

Hi Debra, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼