West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Angela S.
I have received no updates on my order and was immediately charged
Response from West & WillowSep 3, 2024
Hi Angela, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Disappointed C.
The photo I sent was edited/rearranged meaning her head was repositioned and it gave my pet no neck. Literally just a head a shoulders. She was positioned so far on the bottom of the picture that her name was the focal point. I reached out and asked for correction. At first I thought it was going to happen and the customer service asked what all was wrong with the photo and they sent it back still with her body looking deformed. After me asking to note to not turn her head. Only thing they fixed was how she was positioned in the picture and her name. It’s been DAYS since I’ve heard back from them. And no response now. I was very disappointed since this was a memorial photo gift for my parents and I cannot give this to them. She doesn’t even look like her. On previews from previous ones they used as advertisement, they looked great. Clearly they only posted the ones that looked good. Money wasted and a big let down from the company.
Response from West & WillowAug 23, 2024
Hi Amanda, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Damini M.
Never gave my digital print even after I emailed?
Response from West & WillowAug 23, 2024
Hello Damini, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Angie K.
When I sent in my pictures (2 pups) I was under the impression that someone would contact me and/or I would get a proof before they shipped it. I have a full size Australian shepherd and a dachshund. The dachshund dwarfed the Aussie in size and height in the portrait that they sent. They are both 11 years old and I finally decided to pull the trigger On this project and am highly disappointed to say the least.
Response from West & WillowAug 20, 2024
Hi Angie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Kelly W.
I am still waiting to hear back from the company about my order. It came damaged and looked nothing like my dogs. I spent $80 and I assumed it would look $80 worth but it looked as if I paid $15 for it
Response from West & WillowAug 9, 2024
Hi Kelly, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Elyse K.
The print was inaccurate
Response from West & WillowAug 20, 2024
Hi Elyse, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Heather M.
I had to follow up to find out about part of my order, communication was not good. The frame of the print was separated--not good quality.
Response from West & WillowAug 13, 2024
Hi Heather, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Elsa B.
I placed an order for an online drawing, and yet, I never received my item.
Response from West & WillowAug 13, 2024
Hi Elsa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
