West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,455 reviews with 1 star · Clear filters
Ashlynn B.
I still have no shipping date or email or anything. It’s been weeks with zero communication even when I asked
Response from West & WillowSep 10, 2024
Hello Ashlynn, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Pina
tracking for my package was inaccurate, there was no information when my product was going to be delivered until it was at my door. the portrait of my pet is completely wrong and does not look like the picture i provided. nor did anyone from the team reach out to verify the portrait before shipping out. deliver takes 2/3 weeks and now i am unable to provide the portrait to the person as their gift since i have to ask for a replacement. very disappointed with the service and this company.
Response from West & WillowSep 10, 2024
Hi Pina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Brandon B.
The picture is not what I expected. Nobody showed me the image before they shipped it to me. It does not look anything close to the dog and they only allow you to submit one photo…
Response from West & WillowSep 10, 2024
Hi Brandon, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Jonathan C.
Picture was bad quality compared to first one I got. Also had scuff marks. Reached out to customer service and they never got back to me.
Response from West & WillowSep 10, 2024
Hi Jonathan, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Cece
Our beloved dog passed away unexpectedly recently which left my family completely heartbroken. I stumbled across West & Willow and felt this would be perfect reminder of our sweet girl in our home. I made my purchase on July 17th. The confirmation stated shipping information would be provided in 5-7 business days and we would received out art in 2-3 weeks. Two weeks went by with no update. I could not find any contact information for West & Willow so I resorted to messaging them on instagram on August 3rd. I received a message that same day that my order was in the fulfillment stages, they offered no apology. Yesterday, August 9th and 17 business days later, I finally received confirmation that my order was being shipped. I don’t mind if delays occur but communicate and let me know. The part that has really does not feel great is that since I’ve placed my order, I’ve received 17 text messages and 26 marketing emails. I can’t possibly begin to think about making any other purchases until I actually see what I purchased looks like.
Response from West & WillowSep 10, 2024
Hi Cece, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Yenisleidy L.
I am still waiting for my order i placed 2 month ago. Last time i spoke to a agent name Juan and he said my tracking number will be sent to my email in couple of days never did we talk 3 weeks ago.
Response from West & WillowSep 10, 2024
Hi Yenisleidy, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.
Courtney R.
The picture I received did not look like my dog
Response from West & WillowSep 10, 2024
Hi Courtney, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Mary S.
I wanted to love this so much. But the quality of my dog’s face is really poor compared to the clothing. It doesn’t look realistic at all.
Response from West & WillowSep 3, 2024
Hi Mary, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
