Charles H.
The experience was really easy
The experience was really easy, but I didn’t find a window for a mock up or preview. After I placed my order I started getting discounts for 30% and a free gift I wasn’t entitled too. I thought about reaching out.
Response from West & WillowNov 24, 2025
Hello Charles, Thank you for your feedback! We're happy to hear the ordering process was easy. We’re sorry for any confusion about the preview option and the discounts you received afterward. We appreciate you pointing this out and will review it on our end. If you ever have questions, please feel free to reach out — we're always here to help!