West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

Showing 2,455 reviews with 1 star · Clear filters

Jesse R.
Aug 26, 2024
I never received my digital download
I never received my digital download, nor any sort of working proof prior to them just shipping the gift to the address provided. I have ordered from this site in the past but it seems every purchase goes worse than the last. I will look at similar companies next time.
Response from West & WillowSep 13, 2024
Hi Jesse, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Penny A.
Aug 26, 2024
Still waiting to receive my order
Still waiting to receive my order
Response from West & WillowSep 12, 2024
Hello Penny, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Mei K.
Aug 26, 2024
I still didnt receive my order
I still didnt receive my order
Response from West & WillowSep 12, 2024
Hello Mei, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.
Travis S.
Aug 25, 2024
Get you portraits done elsewhere.
Totally messed up my order and has don’t an even worse job trying to make it right.
Response from West & WillowSep 12, 2024
Hi Travis, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Shawn A.
Aug 23, 2024
The item came folded
The item came folded, why would you not mail it flat? I requested a replacement and a different dog was sent. I requested ANOTHER replacement and it was sitting idle for weeks. You guys prioritize customer service but lack in quality and execution, you also hold zero accountability.
Response from West & WillowSep 12, 2024
Hi Shawn, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jenny N.
Aug 20, 2024
The photo looked much different than…
The photo looked much different than photos I’ve ordered in the past so it does not match them and it came incredibly wrinkled. Overall very disappointed. Had two previous prints from here that I loved but this one was an epic fail.
Response from West & WillowSep 11, 2024
Hi Jenny, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Katie K.
Aug 18, 2024
Picture did not turn out the way I…
Picture did not turn out the way I would have liked it. Mug was broken when received!
Response from West & WillowAug 19, 2024
Hello Katie, Thank you for filling out the form. I am Edward, your dedicated product specialist at West and Willow. We appreciate you bringing this matter to our attention and sincerely apologize for any inconvenience caused by the issue with your order. After carefully evaluating the details, I am pleased to inform you that I have processed your replacement using the fastest shipping option available. You are free to either keep or dispose of the original order for your convenience. The order details will be sent shortly, and please allow 3-5 days for the shipping information to become available. I hope this information is helpful, and please don't hesitate to reach out if you need any further assistance.
Tien D.
Aug 17, 2024
Did not receive expected item
I ordered a memorial portrait of my pet w/halo and a digital copy. The portrait I received was not a memorial piece. It’s only a portrait of my dog which did turn out nice but no halo and no dates I put on the order. I also never received the digital copy. I emailed support about the digital copy after it was in the process of being sent but have not received a reply.
Response from West & WillowSep 10, 2024
Hi Tien, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

I never received my digital download

Still waiting to receive my order

I still didnt receive my order

Get you portraits done elsewhere.

The item came folded

The photo looked much different than…

Picture did not turn out the way I…

Did not receive expected item

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

I never received my digital download

Still waiting to receive my order

I still didnt receive my order

Get you portraits done elsewhere.

The item came folded

The photo looked much different than…

Picture did not turn out the way I…

Did not receive expected item