West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hannah G.
The quality of this photo is actually appalling. I’m so bummed.
Response from West & WillowOct 1, 2024
Hi Hannah, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Gabriela B.
Client support is horrible
Response from West & WillowOct 1, 2024
Hi Gabriela, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Patti J.
I did not get what I wanted. Is there a phone number? I can’t seem to get any info that I’m looking for??
Response from West & WillowSep 18, 2024
Hello Patti, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Kb
The design is terrible. It doesn’t look anything like my cat.
Response from West & WillowSep 18, 2024
Hi Kimberly, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Brooke J.
My parents dog died recently and I thought it would be a great gift. However, the coloring wasn’t right on the dog and the eyes look crazy. My parents laughed at the photo because of how different it looked and the look of the eyes. I had to buy a separate gift from a different company because of how bad I felt. Will never recommend West and Willow. Waste of 100+ dollars for the photo and the mug. The mug was even worse than the framed photo, regarding the coloring of the dog. The mug made the dog nearly all white. For quality purposes, would HIGHLY recommend sending a draft to the customer to approve BEFORE creating a final version. That way people aren’t wasting money and resources, and customers aren’t dissatisfied.
Jacques R.
Have not received order though have been told it was delivered
Response from West & WillowSep 17, 2024
Hello Jacques, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.
Miss G.
It’s been almost a month since I submitted and paid for my order and I have received no updates other than multiple emails requesting me to review West & Willow.
Response from West & WillowSep 17, 2024
Hi Miss G, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
AMYJO D.
All three of my pet names were wrong so after spending almost $200 I have a piece of art I cannot even hang up and no one has responded to my concern.
Response from West & WillowSep 13, 2024
Hi AmyJo, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
