West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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C J.
I had a portrait with 2 dogs and when it arrived the scale was not accurate — the small dog looked equal or larger than the larger dog. I informed West and Willow of this and they promptly and politely updated the print, sending me a proof for sign off and a replacement at no cost. I love the product and the customer service is stellar. Thank you!
Mai
I ordered a photo of my late dog, Kaiden. It came and while it was beautiful, it wasn’t quite what I envisioned, and I reached out to the customer service team and told them what I thought. They happily made my vision come true, and sent me a whole nother photo. They are pricey, so I am very grateful that they were willing to make it right and make it perfect. It meant the world to me and I would recommend west and Willow to anyone.
Tracy
I wasn't sure what to expect, the pictures looked great online but wasn't sure what I would get by sending in my pics of my 2 cats. I received the picture in the mail and it was really fun to see them. I did notice one thing that I thought it needed to be corrected. I reached out to them and the response back was quick and very helpful about acknowledging my concern. They reviewed the request with the art team and was able to make the correction. They let me view it and once I also approved they resent it out. I just got it this weekend and I absolutely love it. Thank you for everything you did.
Stacy H.
Super easy to order and it looks amazing!
erica K.
Quick response on unsuitable photos. So have resent some using the guidelines specified. This all happened within a 24 hour response time.
Lorene M.
I recently received a portrait of my two dogs who have passed. The portrait is so well done! They captured their faces perfectly, as well as their beautiful hair. This portrait will give me joy for many years to come and I’m so glad I had it done. I highly recommend West and Willow if you’re looking for a portrait of your pet.
Maggie G.
Great customer service! Very responsive and fixed my issue and sent me a new portrait
Natalie K.
I cannot say enough good things about West and Willow. I had a couple minor issues with my first order and they were so quick to respond and immediately want to fix. We had several conversations back-and-forth to get the images Perfect. I appreciate them so much, considering all four portraits I bought were for dogs I lost. Customer service was outstanding. Would highly recommend.
