West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Travis G.
My original purchase was damaged and they replaced it quickly.
Response from West & WillowMar 15, 2023
Hi Travis, Thank you for the great feedback! We try really hard to provide a good experience, and we are so thrilled to know that we gave you the kind of service you deserve. 😊
Sara W.
Very easy to order and it shipped out pretty fast too!
Response from West & WillowMar 13, 2023
Hi Sara, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
M veronica S.
I couldn’t tell how much the frame was after I said poster only. Couldn’t go back. Also it appears you edit put the background but you weren’t clear on how that’s done.
Response from West & WillowMar 13, 2023
Hello Veronica, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
McKayla L.
pictures came quick and were very nice, only downside is one of my pictures is lighter than i was expecting.
Response from West & WillowMar 11, 2023
Hello McKayla, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Heidi C.
The picture turned out nice, I only wish our mini Aussie didn't look bigger than our huge Labrador.
Response from West & WillowMar 7, 2023
Hi Heidi, We aim for 100% satisfaction, and we will make your experience even better. We are sending you an email now to ask for some information.
Conor M.
Excellent customer service who communicated and provided support until I was happy with my purchase. Excellent product.
Response from West & WillowMar 7, 2023
Hi Conor, Thank you for the great feedback. We try really hard to provide a good experience, and we are so thrilled to know that you are happy with the service.
Lidija K.
The order came in wrong (wrong spelling of animals names) but the customer service was amazing! Appreciate all the timely responses. Handled very very well. Thanks again!!
Response from West & WillowMar 7, 2023
Hi Lidija, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
judith.lewis
Quick delivery, photo looks amazing.
Response from West & WillowFeb 28, 2023
Hi Judith, We're so glad everything went well while you processed your order! We are so happy you let us create this portrait for you.
