West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jodi L.
Great product and lovely people to deal with but lots of issues with my order.
Response from West & WillowMar 27, 2023
Hi Jodi, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Ashley H.
Great experience and customer service was helpful after an issue with my order and definitely corrected all of the errors!
Response from West & WillowMar 27, 2023
Hi Ashley, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Laurie A.
I had a problem with my order having something on it I didn't want, or even see on there until the order already went through. I was able to get it corrected quite promptly. Customer service folks have been quite kind and helpful.
Response from West & WillowMar 23, 2023
Hi Laurie, Glad to hear we were able to provide you with the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Elizabeth Ainsley C.
I couldn't figure out how to update the previous review I left, so I'm just going to wrote a new one. The communication level with their team has been really good, and they went above and beyond what I expect from most companies in terms of their response and solution.
Response from West & WillowMar 23, 2023
Hi Elizabeth, Oh wow! Thank you for sharing this amazing experience 😊 Our CS team loves to make people smile.
Karyn S.
I love the portraits of my dogs but I am very upset and displeased that you put a white chest on my black shepherd. He is completely black, no white! I wish it could be fixed. Otherwise the portraits are perfect.
Response from West & WillowMar 20, 2023
Hi Karyn, We hate to hear that your artwork's quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Charlene S.
I feel like there should be updates on the finished product. To many ads
Response from West & WillowMar 15, 2023
Hi Charlene, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kim S.
Ordering was very easy. I just wish that there was a way to preview the picture.
Response from West & WillowMar 15, 2023
Hi Kim, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Karen F.
Easy to order, however a bit confusing as I ordered two separate portraits and it was difficult to figure out how to do this.
Response from West & WillowMar 15, 2023
Hi Karen, Thank you so much for the positive feedback despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
