Tanya R.
Beautiful artwork & wonderful customer service
I’ve wanted to purchase as a gift for my sister for a few years now, but wanted the gift to be for something special. My sister just got married and bought a house, so I thought it was perfect timing to order! I purchased one with our three cats, and the first one they sent me was messed up. The order of the cats did not match the names, and there were a few small details that were off. Two of the cats are brothers and look incredibly similar, which I bet was hard to tell from just one photo of each of them. If it wasn’t for the order of the cats being wrong/the names not matching, I honestly wouldn’t have bothered to fix these small details. But I figured since I needed a redo anyways, to tell them about the small details, too. The replacement process was super easy and west & willow kept me updated throughout the entire process. They even emailed me a “sneak peak” of the updated portrait to make sure everything was right this time. The artwork is so cute and I love the shiplap background with the dark frame. While the portrait had a few issues the first time, the customer service was so incredible that it still deserves 5 stars. My updated portrait came in today and I am so excited to gift it to my sister!!