West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Loni M.
The picture of my saint bernard seems too small. It makes him seem like he is a smaller dog and not massive like he is. The frame was broken but not from shipping as the box was not damaged. Costomer service has been great so far
Response from West & WillowAug 4, 2023
Hi Loni, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Ilene Z.
No information on shipping i.e. how long it will take. Need more examples of portraits on different backgrounds.
Response from West & WillowJul 31, 2023
Hello Ilene, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Donna M.
They advertise a free mug with the purchase of a framed photo if you order by a certain date. I’m well within the range and I ordered two framed photos ($87 each). But at checkout, when I had two mugs chosen, they charged me $20 for one of them. Therefore, I deleted one — It was disappointing. Hopefully they’ll figure it out before shipping my order.
Response from West & WillowJul 18, 2023
Hello Donna, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Alba
The pillow that I ordered so far seems to be of good guality. However, the pillow case was shipped poorly.
Response from West & WillowJul 18, 2023
Hello Viviana, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
David H.
The product is great. However, I paid for a digital copy of our artwork, and when I received notification that it was ready there was no way to obtain it. Their website has no obvious way to contact them about issues like this, so I filled out the contact form twice but received no response. Still no response to date.
Response from West & WillowJul 10, 2023
Hello David, We are very sorry for the confusion. Upon checking, we have already sent your digital copy twice. I will send it again, please check your spam folder. Thank you!
Laura J.
Too expensive.
Response from West & WillowJul 4, 2023
Hi Laura, We aim for 100% satisfaction, and we want to know how to make your experience even better. We are sending you an email now to ask for some information.
Katherine Z.
Whoever rolled up the picture made a bunch of creases in the paper. For how much I paid, I feel like it shouldn’t have any flaws. My boy cat looks spot on, but the image of my girl cat doesn’t look like her.
Response from West & WillowJul 3, 2023
Hi Katherine, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
customer
design is great. Unfortunately I bought two and spent about $100 and the cases are already chipping.
Response from West & WillowJun 27, 2023
Hi Nilda, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
