West & WillowReviews of westandwillow.com

The painting was not very realistic and looked like any average cat. Everything did come on time. It just seems like a pretty steep price for what we received.

Disappointed in the finished product. Obviously computer generated and not adjusted (centered) to the print after requesting no name with the 'portrait' of our dog.

My dogs name is Ellie Ruth but what is on my picture is Ellie Rose

We received our pet portrait and although we don't love it, we like seeing our kitties again. Our portrait was to remember our three kitties who have crossed over the rainbow bridge. I sent photos that included their chests and heads. But the picture we got back was just their heads at the bottom. It makes them appear like bobble-heads. We had hoped they would include a bit more of their chests. It would have been nice to get a proof from the company before they go to final print. We did pay a significant amount of money for the larger picture frame. They also don't use glass to cover the portrait. It's some kind of plastic film. Ours has a crease on one end that runs from top to bottom. It's not visible if you look at the picture straight on but you can definitely see it from an angle in the light-perhaps made by the machine they get the material from? We also included a tip in our final payment because I am an artist and believe in paying artists for their work. We don't feel like the end product reflected the expectations set by the company in their marketing or website.

I loved the photo of my friend’s dog that passed but not happy with the frame. There are gaps on all 4 corners on the front of the frame as well as each corner on the sides. I’m going to have to buy another frame, which is disappointing considering the cost to get the print.

It is very cute and i’m overall happy with my purchase. I was a little disappointed in a lack of detail. My biggest disappointment was in the packaging. I’m sure ordering the portrait is most common in a frame, but I ordered just the poster. I was upset because it was not properly packaged and was bent and could have easily been damaged, and the box was slightly open. I suggest getting a sturdier mode of shipping for the poster orders. I am just lucky nothing else happened to it.

Overall quality is good. However I would have liked her to have more red. She was pretty much an all red dog with a little white. And the picture has a lot more white than I would care for.

Simple choices and site set up well.. odd I paid extra for acceleration but still received note AFTER the fact it will be 2-3 weeks. What is it without the extra fee, 6 weeks?