West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Debbie
Ordered a mug for a friend whose dog passed. Mug came in regular box without any sort of packing or baggie around it. Dirty and poor quality. Surprised it didn't come broken in all honesty.
Response from West & WillowNov 17, 2024
Hi Debbie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
J. T.
I was so excited to place this order- unfortunately it was never delivered to me. I was sent on a wild goose chase between the company and the shipping company to come up with the product I ordered and still came up short. I reached out numerous times and eventually have to dispute it with my cc company. Very disappointing and waste of my time.
Response from West & WillowNov 16, 2024
Hi Jill, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Vera M.
Looks very cheap cartoonist, shipping packages was not flat. Why to roll perfectly flat photos?!?! Now I need to flatten them. Quality, colors not as I was expected at all! Very dissatisfied! Do NOT recommend! Waste of money.
Response from West & WillowNov 16, 2024
Hi Vera, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Juanita J.
I am very disappointed in my order. The engraving hardly resembles anything and is more like a jumble of lines. The tracking number provided to me never updated. The website did not specify that that pet name would be on the ring, although it did ask me for the pet name I figure it would be inside the band because names were not included in the example product photos on the website. I started to suspect that this site was a scam when my tracking never updated. Although I did receive a product I would still classify this company as a scam as it is not representative of the actual product whatsoever. Horrible.
Response from West & WillowNov 16, 2024
Hi Juanita, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Chance
The picture was nice but never got my digital download.
Response from West & WillowNov 16, 2024
Hello Chance, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Kathleen F.
Picture not properly centered on paper Animals not centered properly Animals at bottom of frame Print of names too small Should have provided me a sample of what it would like for approval Very disappointed in product
Response from West & WillowNov 16, 2024
Hi Kathleen, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
M.P.
The frame was cracked and broken. I wanted to hang it but based on where the hook is the hook hanger shows. Not happy customer …
Response from West & WillowNov 16, 2024
Hi Melissa, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Jenna J.
I paid for a digital copy and it told me it’s available and I don’t see it in my email or account
Response from West & WillowNov 14, 2024
Hello Jenna, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
