West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nan S.
Simple to navigate site. It would be nice to see a visual confirmation of what I ordered (did I order the correct cell phone case for my model/camera?) before I confirm my order.
Response from West & WillowMay 30, 2023
Hi Nan, We're so glad to know that you find the order process easy! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Victoria H.
I wanted to write a comment with the order but there was no space. My photo has two dogs. I wanted to say that the names went left to right. Fern was on the left and Fenton on the right. I hope it is not mixed up. You really need to add a comment box on the order form. Thank you - Victoria Heydari - just placed order
Response from West & WillowMay 30, 2023
Hello Victoria, Thank you for reaching out to us. Don't worry! We have already updated your order information.
Jordan S.
The ordering is pretty straightforward. But I’m just waiting on my digital I bought four days ago.
Response from West & WillowMay 22, 2023
Hi Jordan, We are very sorry for the confusion. Upon checking, we already sent you the digital download. Please check your spam folder, we will send it again.
BRANDON
Mostly simple website, easy to do what you need. If there was a place to mark that an item was a gift so it did not send a receipt, I missed it. Hopefully will be a good product. We'll see.
Response from West & WillowMay 15, 2023
Hi Brandon, We're so glad to know that you find the order process easy! Please be advised that all our packages are gift-friendly, and receipts are not included with your product. The packing slip lists all of the package's contents, but their cost and the billing address will not be marked.
Carissa H.
Ordering was a breeze. The picture came out perfect. Shipping and handling was quick. I wish they would be able to add my dogs collar as that is a signature quality of his.
Response from West & WillowMay 15, 2023
Hi Carissa, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Suzanne M.
The picture of my Frenchie is very cute! However, I ordered another print that says, You me and the dogs. But received one that said You me and the dog. So, I have to return it for the right one. The one thing I noticed also, is that the pictures are very light weight. I was expecting something more substantial. (For the high cost). If the would fall off the wall, I think it would probably fall apart. Im planning on getting portraits done of my 2 other dogs.
Response from West & WillowMay 11, 2023
Hi Suzanne, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Anonymous
They did not hesitate to fix our issue. Great customer service! Thanks again!
Response from West & WillowMay 11, 2023
Hi there, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Morgan A.
Website was glitchy upon checkout. Otherwise good experience.
Response from West & WillowMay 2, 2023
Hi Morgan, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
