West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nancy T.
I would like to see a preview of my order. It was difficult to follow through with ordering because I’m nervous about a preview. I ordered, but worried I won’t like it
Response from West & WillowOct 26, 2023
Hi Nancy, We are very sorry about that. As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Denise M.
Meh it’s just ok. Definitely not worth the $$$
Response from West & WillowOct 24, 2023
Hi Denise, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
John F.
I still give this experience an average rating. I have still not received an estimate of when the picture will arrive. Should my expectation be in days, weeks or a month?
Response from West & WillowOct 16, 2023
Hi John, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email once the product arrives.
David C.
Didnt send link for digital download again. Second time ordering and this happened the first time as well.
Response from West & WillowOct 14, 2023
Hi David, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Lisa B.
The picture of my dog on the coffee mug was very small compared to what I thought it would be and especially for a coffee mug that ended up costing $80 after taxes and fees. The picture didn’t even reach the center of the coffee mug from the bottom. It was about as tall as my pinky finger and about as wide. Very small for a huge coffee cup. It also didn’t look artistic like the other pictures on the website it just looked copy and pasted from the picture.
Response from West & WillowOct 12, 2023
Hi Lisa, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Nancy M.
My orders came quickly, they look very nice. One of the dogs looks very dark. On my other picture the dogs are all the same size and one of my dogs is definitely much larger than the other two. Wish I had realized this
Response from West & WillowOct 4, 2023
Hello Nancy, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Lybe L.
I put two pups in a picture. One looks great and the other looks like I totally different style and not really like my dog. The pic is still cute but not worth $150 for me. I could see about half that plus shipping.
Response from West & WillowOct 4, 2023
Hi there, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Vasilia O.
Free shipping is for 100 and over, but I was at 99$, and there is nothing to buy for $1, tricky
Response from West & WillowOct 2, 2023
Hi Vasilia, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
