West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

Showing 12,615 reviews with 5 stars · Clear filters

Chelsea K.
Dec 4, 2025
Great!
They really made sure to capture every detail in the photo of your beloved animal. It looks exactly like the picture that I had sent in. It turned out amazing! Would highly recommend to anybody else thinking of getting a photo of their pet in general or to remember them by.
Response from West & WillowDec 7, 2025
Hello Chelsea, They really made sure to capture every detail in the photo of your beloved animal. It looks exactly like the picture that I had sent in. It turned out amazing! Would highly recommend to anybody else thinking of getting a photo of their pet in general or to remember them by.
TARA D.
Dec 4, 2025
Beautiful work
Beautiful work, prompt delivery, thank you so much!
Response from West & WillowDec 7, 2025
Hello Tara, Thank you so much! We’re so happy you loved the artwork and the quick delivery — truly appreciate your support! 💛
N/A
Dec 4, 2025
perfect 2 dog photo, fast shipping
I got a 2 dog print with pink background in a white frame and it came much faster than expected and looked exactly like my pups in perfect condition. The website was easy to use including adding photos that they used well. Would definitely recommend!
Response from West & WillowDec 7, 2025
Hello, Thank you so much for your lovely review! We’re thrilled to hear everything arrived quickly and that the portrait captured your pups perfectly. We truly appreciate the recommendation and your kind words! 💕🐾
Landon S.
Dec 4, 2025
I've given these as gifts many times…
I've given these as gifts many times but never had my own..I finally decided to order one of my own dog because I've always loved them. As usual, I was not disappointed! I was thrilled, in fact. I love it very much.
Response from West & WillowDec 7, 2025
Hello Landon, Thank you so much for sharing this — we love hearing it! We’re thrilled you finally treated yourself and that your own portrait exceeded expectations. It truly means a lot to us that you love it so much. 💛🐾
Kimberly B.
Dec 4, 2025
Loved the quality of my picture
Loved the quality of my picture, delivery and email communications were on point. Getting another picture done as a Christmas gift for a loved one.
Response from West & WillowDec 7, 2025
Hello Kimberly, Thank you so much for your kind feedback! We’re thrilled you loved the quality and had a great experience with delivery and communication. We’re honored you chose us again for a special Christmas gift! 🎄💛
Jennifer S.
Dec 4, 2025
This is my third time purchasing a…
This is my third time purchasing a frame with them and as usually it comes out lovely! They did an amazing job.
Response from West & WillowDec 7, 2025
Hello Jennifer, Thank you so much for your continued support! We’re truly grateful that you keep choosing us, and we’re so happy to hear the frame turned out lovely again. It means a lot to us! 💛
Kelly R.
Dec 4, 2025
Exceptional customer service and the best quality work!
I just wanted to let you know how thrilled we are with our custom portrait! It came out absolutely perfect. The quality, the detail, and the way you captured our dog’s personality is amazing. We truly love it. Your customer service has been phenomenal from start to finish, and the entire experience couldn’t have been easier. Thank you so much for creating something so special for us we’ll treasure it! I have already recommended your company to several friends. Thanks again!
Response from West & WillowDec 7, 2025
Hello Kelly, Thank you so much for this wonderful review! We’re absolutely thrilled to hear how much you love the portrait and that it captures your dog’s personality so well. It truly means the world to us, and we’re so grateful for your recommendation and support. We’re honored to have created something you’ll treasure! 💛🐾
Melissa H.
Dec 4, 2025
I absolutely love my dogs portrait…
I absolutely love my dogs portrait looks just like them did such an amazing job
Response from West & WillowDec 7, 2025
Hello Melissa, Thank you so much for your kind words! We’re thrilled you love the portrait and that it captures your dog so perfectly — that truly means a lot to us. 🐶💛

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

Great!

Beautiful work

perfect 2 dog photo, fast shipping

I've given these as gifts many times…

Loved the quality of my picture

This is my third time purchasing a…

Exceptional customer service and the best quality work!

I absolutely love my dogs portrait…

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Great!

Beautiful work

perfect 2 dog photo, fast shipping

I've given these as gifts many times…

Loved the quality of my picture

This is my third time purchasing a…

Exceptional customer service and the best quality work!

I absolutely love my dogs portrait…