West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jaclyn P.
Not what I thought. Cute but not worth the money.
Response from West & WillowNov 15, 2023
Hi Jaclyn, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
Patricia R.
Tried to order an additional print with two dogs several time and couldn’t. No information as to why
Response from West & WillowNov 14, 2023
Hello Patricia, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Leslie E.
The picture was OK, but it gave her a black eye where she does not have one so that was kind of weird. The frame does not come together in two of the four corners. I thought for the price at least the frame would’ve been better.
Response from West & WillowNov 14, 2023
Hi Leslie, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
KB
I wish I could have seen what the picture would have looked like before it was finalized and shipped. I was not happy with the way the picture turned out. My dogs look like they have no necks. Maybe if someone would have reached out to see if that was truly the picture I wanted.
Response from West & WillowNov 14, 2023
Hi Kelly, We are very sorry about what happened. We want the opportunity to investigate your feedback further. As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Donna D.
Picture looked nothing like I sent. It shows the dog brown. He's black
Response from West & WillowNov 14, 2023
Hello Donna, We're sorry to hear you are unhappy with your artwork! Different factors can affect the outcome, including shadows or filters on photos. We want the opportunity to investigate your feedback further.
Karin S.
Not at all what I expected for the price- a caricature is not what I anticipated from the pics on website
Response from West & WillowNov 11, 2023
Hi Karin, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
Barbara G.
I was disappointed to learn at the end of my transaction that only one incentive applied. This should be very clear prior to considering ordering. I hope the product is worth the disappointment
Response from West & WillowNov 11, 2023
Hi Barbara, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Deena
While the photo/artwork is great, the frame is very cheap. Not real wood and came chipped on corners
Response from West & WillowNov 11, 2023
Hi Deena, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
