jenna B.
Poor work
I received a portrait as a gift and it turned out great. I decided to order my own and the potrait doesn’t look anywhere close to what my dogs and cat look like. Their coat is completely different and even the pattern and direction of the coat looks unusual for any dog. I’m not sure why they look so different but I am very disappointed considering how much you guys charge, I was expecting better work
Response from West & WillowJan 21, 2025
Hi Jenna, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.