West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jen
Love your products but the quality of the frames, and the use of faux glass, are not the quality I was looking for with the price points. Either lower prices or get more quality frames and hardware...flimsy.
Response from West & WillowDec 4, 2023
Hi Jen, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Cynthia D.
Very disappointed, picture arrived today, I gave it to my daughter without realizing that the frame had been damaged in shipping. Should have been better protected for shipping. Picture is of her recently deceased dog so of course she wants to keep it but I am dissatisfied and disappointed. Frame is separated on 2 corners and is also warped out of shape.
Response from West & WillowDec 4, 2023
Hi Cynthia, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Cathy B.
I was disappointed when I received the final product. I thought I was receiving a picture using my original image sent but it is actually an animated image with totally different colouring. Very expensive for what the final results were,
Response from West & WillowDec 4, 2023
Hi Cathy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Ann B.
The site didn’t allow me to purchase the digital print for both orders. There is also no mention of a proof or even providing a mock up of what you ordered before purchase……or even after. I’m concerned that if it isn’t as expected that I will be stuck with it.
Response from West & WillowDec 4, 2023
Hi Ann, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Alex V.
There wasn’t an option to add any notes to my purchase so I had to copy the confirmation number and send an email to the support team.
Response from West & WillowDec 4, 2023
Hi Alex, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Scott G.
I was very disappointed that there was no section to include a note as this piece is a gift for someone else. Framebridge has that capability. Also, I have no idea what this is going to look like once it’s finished and sent out. I likely won’t be ordering from West & Willow again given the circumstances.
Response from West & WillowDec 4, 2023
Hi Scott, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Nancy
One of my uploaded dog photos does not really look like my dog. The other is perfect!!
Response from West & WillowDec 4, 2023
Hi Nancy, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Tori W.
The checkout/promotions were a little confusing. I had the code for 25% off for cyber Monday, which was great but that didn’t stack on top of the bundle offer for 50% off the pet bowls when you bought a picture. It wasn’t clear in the promotions that these wouldn’t stack
Response from West & WillowNov 28, 2023
Hi Tori, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
