West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Renee L.
The process was easy, however, there was no chance to review my order before I paid. When I selected "payment..." I assumed I would have a chance to review everything. I just hope I didn't make any mistakes in the order...
Response from West & WillowDec 6, 2023
Hi Renee, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Tommy H.
This is my first order, ease of ordering was good but until I receive the purchased product, I can’t say much about the experience.
Response from West & WillowDec 6, 2023
Hi Tommy, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Michael C.
Misinformation on discounts code icyml I could not continue to shop Free box of snacks and could not seem to get that without buying more I would like to add the day Riley passed away if possible Under her name
Response from West & WillowDec 6, 2023
Hello Michael, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Angie W.
I think it is over priced but ordered one anyway for daughters Christmas. The image wasn’t as large as it could have been and maybe on two sides of the mug as well as a bigger name.
Response from West & WillowDec 6, 2023
Hi Angie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Julie K.
Website isn’t too easy to navigate between items already added to cart and searching for a completely unrelated item to add. Also, would have been nice to have a simple preview, I’m now worried the frame color I chose will not look as good as the ones on your website.
Response from West & WillowDec 6, 2023
Hi Julie, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Pennie G.
There was an error in the spelling of the name which was your fault. You owned it and the customer service I received to correct this was exceptional. Just waiting on my new print to arrive. Thanks so much
Response from West & WillowDec 4, 2023
Hi Pennie, Thank you so much for the positive feedback, despite the issue with the pet's name! We're so happy to have you as a member of the West & Willow family! 🎉
Doug M.
I would have liked to see a proof of what the picture looked like prior to making the final purchase. So I'm hoping it is what its claimed to be
Response from West & WillowDec 4, 2023
Hi Doug, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼
Sidney H.
One thing I would like for you all to provide is a sample of what it will look like. With paying this amount for a picture, the buyer would like the reassurance it is exactly what they are wanting/looking for!
Response from West & WillowDec 4, 2023
Hi Sidney, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼
