West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Melissa Z.
I would give 5 stars but the price only via my cell phone was $3 different and I couldn't get your site to work on my phone. Going online on my PC the price dropped from $70 to $67 and everything went right through just fine.
Response from West & WillowNov 10, 2023
Hi Melissa, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Theresa
I really like this product. It was fairly easy to order. I would have like the possibility of having more than just two dogs on the photo. Hopefully, I will love the finished product.
Response from West & WillowNov 6, 2023
Hi Theresa, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!
L.Y.
The picture arrived sooner than expected, which was nice. But the photo itself is crinkled and there is an ink or pen smudge on it. Hopefully the crinkles don't show once it's framed and there's nothing that can be done about the ink. Edit: After speaking with their support team I am changing to 4 stars because even though I don't have time to get it replaced they still did everything they could to make it right!
Response from West & WillowNov 6, 2023
Hi Leela, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Donna Z.
Was an easy online ordering process…. But the shipping info was a bit confusing…worked it out with an email to them…
Response from West & WillowNov 6, 2023
Hi Donna, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
EC
Website is efficient and easy to navigate!
Response from West & WillowNov 4, 2023
Hi Eddie, Woo! 🎉So happy to hear this! Thank you for joining the West & Willow family
K O.
My mom just lost her dog so I seen this and thought it would be a nice way for her to have a good memory of her dog
Response from West & WillowNov 4, 2023
Hi Kazi, Thank you for giving us the opportunity to make art for her! It was a pleasure working with you.
N/a
I would like to have an actual gift "card" not an email
Response from West & WillowNov 1, 2023
Hi Judith, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kelsie T.
I joined the mailing list with the promise of a discount code. I was then informed at checkout I can’t use that code because they already had another promotion going. Why offer it if I can’t use it anytime?
Response from West & WillowOct 24, 2023
Hi Kelsie, We are very sorry for the confusion. You can only use one code per order.
