West & WillowReviews of westandwillow.com

When I received the first print, you could see the barcode in the corner, so I requested a replacement which took several emails to make happen. When the new the picture finally arrived, not only was the exact same problem present, but they had put the wrong frame on. I only got a canned response for the replacement and asked.Let's see a picture before it was sent to be sure it was correct, which never happened. Overall, I was disappointed in the images, as especially one of my other dog did not look like the picture in my opinion. For the prices they charge, (I realize now you can get much cheaper elsewhere), I would expect better quality and service.

I received a sleepwear shirt instead of my 125$ portrait. total scam. i emailed days ago and have not heard anything. no contact info other than an email.

I got this for my best friend as a gift since her dog passed away. I ordered a “In loving memory” picture that had a halo above her dog. It did not come like that, instead it came and just said her dogs name “Cloud” with NO in loving memory or halo above her dogs photo. I am extremely disappointed.

My photo is black and looks nothing like my dogs

Still have not received my order placed on 12/9.....need I say more? Still don't have ETA

“I really liked the picture, but it was sent without a frame and in a very careless manner. When I unrolled it, there was some deformation in the image, so I couldn’t be very happy .

I ordered 3 weeks prior to Christmas - it didn’t turn up. Customer service told me to wait… I asked for a replacement… still I wait.

I ordered 4 items on 12/9/24 for Christmas gifts. I still do not have 2 even though you took my payment on 12/9. I wrote to you and someone has reordered them for me but as of today, 1/27/25, I still do not have 2 items I ordered for Christmas gifts…wonder if j will have them in time for Bslentine’s Day?