West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Karyn H.
After delays and lack of communication initially, package was delivered. The product is beautiful.
Response from West & WillowDec 21, 2023
Hello Karyn, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Lonnie
The picture of my beloved Khloe, who passed away on 11/24, was ludicrous - looked nothing like her. Seeing her depicted so wrong was heartbreaking but I appreciate them rectifying the problem.
Response from West & WillowDec 20, 2023
Hi Lonnie, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Bridget R.
I have paid for Rush shipping but it did not define what that means and if I will get the present before the holidays …
Response from West & WillowDec 20, 2023
Hi Bridget, We are very sorry for the confusion. Please be advised that "Skip the Line" is to expedite the illustration, not the shipping. It skips the line of orders that are ahead of you; your order will be prioritized. Upon checking your order, it will arrive before Christmas.
Myrna J.
The communication is not very good. I would like to track my order but I can’t unless I give shop access to my emails etc. The whole thing seems a little fishy to me. I feel like I may have been scammed.
Response from West & WillowDec 20, 2023
Hi Myrna, We are very sorry for the confusion. Upon checking your order, it was already delivered. Please check your email for tracking details.
Diane C.
Center drawing on picture
Response from West & WillowDec 20, 2023
Hello Diane, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Heidi R.
No idea where my order is. It’s been 2 weeks and no order update.
Response from West & WillowDec 20, 2023
Hi Heidi, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Chelsea D.
I didn’t like the delay to get the artwork back
Response from West & WillowDec 20, 2023
Hi Chelsea, We are very sorry about that. Upon checking your order, it is on its way! Please check your email for tracking details.
Vicki
How does Skip the Line work? I couldn't decide whether to pay $20 for the faster shipping or $15 to skip the line. Trying to get my poster before Christmas and didn't know which would be quicker.
Response from West & WillowDec 20, 2023
Hi Vicki, Please be advised that "Skip the Line" is to expedite the illustration, not the shipping. It skips the line of orders that are ahead of you; your order will be prioritized. Have a beautiful day!
