West & WillowReviews of westandwillow.com

Good but not great. The portrait looks pretty good but they did not get my huskies eye color right. She had a blue eye and one brownish eye and they just made both eye colors brown which just makes me feel there isn’t too much attention to detail. Even though it’s a small detail, we lost our baby girl unexpectedly and we really wanted to portrait to look like her and it’s close but it’s not her.

The image I sent of my puppy I believe can objectively be described as cute. However, the artist's translation appears more dour and morose. I think the quality of the products is fine, I'm just not happy with the artist's rendition.

Received print rolled with creases. Colors needed to be adjusted to not make a black and grey dog look all black. A lot of money spent to have these issues.

UPDATE: 08.07.23: I received an email that my order was refunded. Then I received an email that they shipped me another order at no charge with a different order number assigned. I have no idea why they produced a second order and am too exhausted dealing with this company to even care. Again, a customer service phone number would have avoided this entire issue, or having one customer rep assigned to an order issue and following that issue through to the end so that the customer has only one contact to deal with would work as well. However if you only deal with customers via email, then you MUST have a rep reply back immediately, and not send an auto reply email and not hear back from any of your reps for two days. Hire another rep who just deals vets out the initial issues and then assigns the issues to another rep. Communication is key, you have to step up your game. Worst customer service ever, complete mess regarding order. No customer service phone number. Buyer beware. Order was supposed to be cancelled per their cancellation policy. Now I’m being told two orders were processed because the first was wrong and yet no information on second order. I will never use them again.

I didn't get an order confirmation email.

Why does the website ask me to tip? I thought me choosing the art and paying for it was showing support. I paid extra to expedite the service. Why am I being asked to tip? Update- The package upon arrival was spectacular. The experience of asking for a tip before I receive the product is not comfortable.

First...I haven't received my order yet, so I don't know what it looks like; Second....no confirmation of order received and when it's coming; Third....don't know how it's being shipped or how to track shipment.

I have not received any update from when I have ordered. Yet you have sent a review request. This item is taking a long time to ship.