West & WillowReviews of westandwillow.com

Response from West & WillowJan 28, 2026

Hi Naomi! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowJan 20, 2026

Hello Anne, Thank you very much for your loyalty and for your comment! We’re delighted that you’re happy with the reproduction of your three cats. We’re sorry about the delivery issues, but glad our customer service team was able to help until everything was resolved. Thank you again for your patience! 🐾

Response from West & WillowJan 15, 2026

Hello Carolyn, Thank you for your feedback! We’re so happy to hear you loved the picture, and we appreciate you sharing your thoughts about the placement. We’ll be sure to pass this along to our team as we continue to improve.

Response from West & WillowJan 12, 2026

Hello, Thank you for the helpful feedback! We appreciate the suggestion and will share it with our team for consideration.

Response from West & WillowDec 13, 2025

Hello Julia, We’re so glad to hear you loved the portrait and mug! We appreciate your honest feedback about the digital download experience and will be sharing this with our team as we work to improve it. Thank you for taking the time to let us know. 💛

Response from West & WillowDec 11, 2025

Hello Dana, We’re glad we could get a replacement sent when your original print arrived wrinkled. We understand the disappointment that the second one wasn’t an exact match, and we appreciate you sharing that feedback. We’re grateful for your trust and are here anytime you need us again. 💛

Response from West & WillowDec 11, 2025

Hello Nathalie, Glad to hear you liked the portrait layout and names! We appreciate the feedback on the frame — we’ll share this with our team as we continue working to improve quality. 💛

Response from West & WillowDec 11, 2025

Hello Dwayne, Thanks for sharing your thoughts. We’re glad to hear the replication was good, and we appreciate the honest feedback — it helps us keep improving.