West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Philippe M.
No delivery notice or email, item just dropped off at door but otherwise nice looking printed product !
Response from West & WillowDec 4, 2023
Hi Philippe, Thank you so much for the positive feedback, despite the issue with the delivery process! We're so happy to have you as a member of the West & Willow family! 🎉
Maureen S.
Very easy to order and send in photo
Response from West & WillowDec 4, 2023
Hi Maureen, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Courtney B.
Both pictures came out great. One had a mark and west and willow sent a new one at no cost.
Response from West & WillowDec 4, 2023
Hi Courtney, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Nancy M.
It was easy to order but I don't know how to review you when I have not received my order.
Response from West & WillowDec 4, 2023
Hi Nancy, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
patricia M.
would have given you 10 stars if you had a live person. but thank you for the email responses so i could get the order placed. some of us love to connect to a human...even though we are dog lovers.
Response from West & WillowDec 4, 2023
Hi Patricia, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.
Laurette K.
Wish I could have seen a preview prior to hitting the send button. But nothing showed up.
Response from West & WillowNov 28, 2023
Hi Laurette, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. We guarantee, though that we have extremely talented designers that will bring out the best in your pet. 👍🏼
Justin O.
Overall, it was a good experience. But your mobile app can use some improvements. It would be nice to show an example of my product's appearance as I select each feature (background, border, image, pet name, etc.). It was a frustrating experience that could have been a lot more delightful.
Response from West & WillowNov 28, 2023
Hi Justin, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Adventure B.
Ordered a phone case with a picture of my daughter's dog, which she absolutely loved. Customer service team was very responsive when needed.
Response from West & WillowNov 28, 2023
Hi Heidi, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
