West & WillowReviews of westandwillow.com

One dog was drawn too skinny, and did not have any black on her tongue. The other dog had too dark of eyes. Pictures submitted showed all above. We are disappointed.

I asked for expedited and it now says 3 to 4 weeks .

They put the wrong name on the picture. It took 3 days or so to get a response, but once I did they did resolve. One piece of feedback would be to send a proof to have the customer approve at the initial purchase, not once the mistake needed to be corrected.

I have 3 dogs , 2 beagles & a black min-pin. Both beagles look almost the same . The picture puts the beagles side by side & min-pin on the end. I thinking to mix it uoba little put the min-pin in between the beagles, But otherwise portrait is nice .

Ordered and received a damaged picture, it had wrinkles in the print. I submitted for a replacement and have not received the replacement picture, but I have approved the replacement for the damaged print.

West & Willow does not provide a proof to review before sending. I followed the directions on a best picture do's and don't. After two revisions, the picture was finally how I wanted it. I think there would be less issues if they provided proofs to approve or allowed more photos to be submitted. I ordered on 11/16 prior to the holiday (for a gift) and the 1st print was received on 12/1. West and Willow was responsive on getting the print to our satisfaction, but it took so long the 2nd print came after Christmas.

Overall I was pleased with the images that I received. However, I was not satisfied with the quality of the frames that were used given the price of the item. Had I known I would have gone with just the images and purchased frames of my own.

I was worried, being a Canadian customer and that the order wouldn’t arrive in time but it did! But, the frame does not fit snug together which show the wood Color between the black. It shows n will need to find paint to fix.