West & WillowReviews of westandwillow.com

I still haven't received my order and the company is not sure when I'll get. Highly dissatisfied with the customer service. You can't speak with anyone on the phone. First and last time ordering. I am not recommending.

I placed an expedited order. It's been two weeks and they still don't have an update on my order. After reaching out to them various times for a status, I get an email that says "Hang in there". They also won't cancel my order and they can't be reached by phone. Do not buy from this company. I recommend Crown & Paw.

Bad communication. I’ve emailed a few times and have got nothing back. It’s been a month since I placed my order and it still says “ preparing shipment “ and every time I email to ask what’s going on I don’t get a response. I’m disappointed because this was a gift for my friend whose dog passed recently and I just want to know where the photo is. I’m sad to write this review but all I need is an email response so I’m hoping I get one soon considering I spent a lot of money.

You never sent me an order number, any details or even had the kindness to reply to my two emails inquiring for an update. I saw some other comments and seems I'm not the only one. I'm still waiting one more day for a reply before I cancel my order altogether. This is ridiculous as this was a gift that will be super late.

This was my 3rd order, I will not order from them again. It's been over 3 weeks in this non-holiday season and I haven't received either the print or digital copy. Even the agents that are trying to help don't have the delivery timeline.

Haven’t even received my order yet. It’s been “out for delivery” since April 17th. When I emailed your customer service on Saturday I was only told the tracking number which I already had. No help whatsoever.

Just don’t give them your email address and sign up. I get bombarded daily with marketing and have tried to unsubscribe for weeks

I will never understand why they don’t send a proof to approve before they send the portrait. Not doing so can end up disappointing the customer and causing West & Willow more money to redo the entire thing as in this case. I waited 10 days for the 1st disappointment and now the redo is in its 3rd week and has yet to be shipped. They are in no hurry to make their mistake right for the customer. I won’t be purchasing ever again until they advertise they send a ‘proof’ to approve before proceeding.