West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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cabalistic
Company does not take responsibility if the portrait does not match the photo. Instead they offer you a discount so you can reorder (for hundreds of dollars) to correct it. Hugely disappointing given the price. Buyer beware, there are competitors out there who take more pride in their products and ensure it's right.
Erin W.
I ordered two necklaces. One for me and one for my daughter of our recently departed pet. Only one necklace was shipped. I reached out to customer service via email with my order number as well as an image of the packaging and single necklace. Customer service then sent me to a form that asked me for the same information I already provided: name, email address, order number and image of item.
Brandon O.
There is no proof process in place at all, so whatever photo you upload is used and you don't get to preview, approve or view the art in any way before the final version is shipped to you. This seems like a really flawed process bound for many issues. I was also sent the completely wrong color frame, and the "resolution" process is still in progress - it's taken days and days to even get responses from customer support, and they're very slow to take responsibility or attempt to make things right. Very very delayed process. Will likely go through etsy in the future where there is more care put into the process.
SHV
I have not received this item, nor have I gotten an update on when it might arrive.
Sarah B.
You changed the colour of the original photo The inside of his ears should have been black not pink
Alex
Broken order
tT
Do NOT waste your time or money with this company. My order arrived completely wrong. One of the dogs did not look right and the two dog names were completely wrong. I reached out right away to customer service a week ago and still have not heard a thing. I have tried getting in touch with customer service 3 times with no success. I strongly advise to take your money and business elsewhere.
Laura C.
I ordered April 2nd and still have not received it and I can not find anyone to help me!
