West & WillowReviews of westandwillow.com

I ordered a picture back on April 9th and was suppose to get an email with updated tracking information/rough ETA within 5-7days. Nothing was ever sent. However, I kept getting notifications to review my purchase...reached out to customer support and was told they try and get the most accurate photo/artwork as possible. This made no sense to me seeing it was a few weeks ago when I sent the order in. Then they came back saying there was a system glitch...Why not tell me right away what had happened vs trying to cover it up? No offer was made to make it right. If you are on a time crunch, do not rely on their timeline.

I didn’t received my package

Support sucks at getting back to you about your order. We ordered over two weeks ago and had yet to ship, seems like a scam.

These items are made in China. Item is missing and said it would be here on time and I have 0 idea where it is other than the fact it’s still in china apparently. 0 communication. I’ve sent multiple emails and haven’t recieved any response, I’ve dmd and also haven’t had any luck. Went in on a limb ordering from a company I found on Instagram and I’m really annoyed I did. Haven’t recieved the product yet, but getting emails to rate my experience. Well short to say my experience is poor so far.

The ad said that if I ordered my picture the day on which I ordered it, the package would arrive by Mother’s Day. As I look at the tracking number, UPS says it won’t be delivered until the day after Mother’s Day. I’m pretty disappointed, and I’m not a fan of false advertising. I will be letting others know not to fall for such gimmicks presented by West & Willow.

Seeing as how I ordered this 3 weeks ago and have yet to receive a shipping notification, it shows that your company is more concerned with the appearance you have sending a review out before even delivering the product. Highly disappointed.

I originally placed an order on April 3rd. After receiving no communication for a few days I reached out to find out the status of my order. Upon minutes of reaching out, all of a sudden my order was finally ready to be shipped and I received a tracking number immediately. My order finally arrives on April 18th. Problem is my pet portrait has the wrong name on it, and the color of his fur is a little too dark. I reached out to customer service and let them know of my issues. They offered to fix the problems, and update the portrait. On April 24th they sent me an email with the updated photo, and asked if I was happy with it that they would get it sent to into production and have it shipped out to me immediately. I agreed to the changes they made. Well it is now May 8th, and I still do not have my portrait, over 1 month since my original order. At this point I don't even want my order anymore, and I just want a refund. I will never support this company again, as my experience has been lack luster and not worth the time.

I haven’t received my package.