West & WillowReviews of westandwillow.com

Response from West & WillowMar 12, 2024

Hi Lian, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.

Response from West & WillowMar 12, 2024

Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowFeb 22, 2024

Hi Janet, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉

Response from West & WillowFeb 28, 2024

Hi Angel, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍

Response from West & WillowFeb 23, 2024

Hi Shannan, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. We would like the opportunity to investigate your feedback further.

Response from West & WillowFeb 23, 2024

Hi Jenni, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowFeb 22, 2024

Hi Kimberly, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.

Response from West & WillowFeb 22, 2024

Hi Janelle, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼