West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nancy B.
My buying experience has been fine but my rating will depend on the product which I have not seen yet. Ask me then.
Response from West & WillowFeb 20, 2024
Hi Nancy, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Autum B.
I sent several pics of my 3 dogs. They sent me a picture with 2 off the 3 looking nothing like my dogs, different breeds!!!! Since you cannot get a refund, they redid the picture, sending me updates several times. 3 months later, I finally said ok but it doesn’t look exactly like 1 dog. I do love the picture I have since 2 of the girls are gone, I appreciate having their likeness.
Response from West & WillowFeb 20, 2024
Hi Autum, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Michael M.
I ordered a custom pet portrait of my dog in December 2023. I have to admit I was disappointed with the initial portrait. On a good note due to excellent customer support West & Willow created a beautiful portrait of my dog that I love.
Response from West & WillowFeb 15, 2024
Hi Michael, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Carol
I was happy when I received our artwork but not thrilled. Something just not right! Our Newfoundland, Bernese and cockapoo were all the same size. Personalities were shown accurately and colours perfect but just that nagging “just not right!” When I reviewed the purchase stating this, it was immediately following by “what can we do to make it right.” I have approved the new artwork and can not wait to see the SIZE PERFECT PRINT. I am very happy with the efforts made to ensure we are completely satisfied with our purchase.
Response from West & WillowFeb 14, 2024
Hi Carol, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Olga H.
I have not received confirmation of my order and when it’s coming
Response from West & WillowFeb 14, 2024
Hello Olga, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Jessica H.
The frame came slightly chipped. It is not clear how to access the digital download I purchased. The picture was a good likeness and nice quality. However, there is a lot of blank space in the top 2/3 of the picture that seems like wasted space.
Response from West & WillowFeb 12, 2024
Hi Jessica, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
JL
The final product came out great however it took them 3 tries to get it right which is why 4 stars. First time frame was broken. Second time the print was different coloring than the first (in a bad way). However their customer service was very quick to respond and remedy the situations each time. I am very happy with the final product.
Response from West & WillowFeb 8, 2024
Hi Jessica, Thank you so much for the positive feedback despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Isaac M.
Although the spelling of one of my dogs name was incorrect, everything else went well and the customer service I received was top notch.
Response from West & WillowFeb 8, 2024
Hi Isaac, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
