West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michael
You should show the picture of your dog with the options you picked
Response from West & WillowApr 19, 2024
Hi Michael, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Rita
I think the experience would be perfect if proofs were offered from the beginning. My friend wasn’t happy with the result of the first shipment, but they re-did it and sent a proof for approval the second time. My friend was happy with the end result, but they would save resources by providing a proof the first time around.
Response from West & WillowApr 18, 2024
Hi Rita, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Rosemary L.
I thought my dog would be a little larger. Won't do again. Thanks, Roe leonelli
Response from West & WillowApr 18, 2024
Hi Rosemary, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Crystal Duong B.
Colors didn’t match well
Response from West & WillowApr 4, 2024
Hi Crystal, We’re sorry your experience didn’t match your expectations. Different factors can affect the outcome, including shadows or filters on photos. We would like the opportunity to investigate your feedback further.
NS G.
A friend purchased a picture of her dog to hang in her home around Christmas time. It literally looked exactly like him. When my sister's dog passed away in February I decided to order one for her of her furbaby as a memory keepsake. I paid for the "faster" shipping and still took almost the full 3 weeks to receive it (it seemed to not want to leave CA which I understand is not your fault). Anyways, I personally thought that it was pretty good when I looked at it after it arrived; however, my sister and I both agree that it was a bit off... the dog had no black hair whatsoever and there was a lot in the picture. I assume the black was used as "shading" but really threw off the picture. As well there wasn't much definition around the mouth area, and none of her little whiskers were added in. I thought the picture I sent was quite clear (and a new one wasn't requested from the company) so not positive what happened there. Certainly a decent job, but not what I was expecting after seeing the one my friend had ordered.
Response from West & WillowApr 4, 2024
Hi Juanita, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Olivia
The print is great quality. I just wish they depicted our dog a little better. Our dog had a mix of long and short hair, short hair mostly around the face, longer hair on the neck and ears. The portrait depicts her with long hair everywhere which throws off the resemblance quite a bit!
Response from West & WillowMar 12, 2024
Hi Olivia, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Niki
I feel like the portrait of my boyfriend’s dog looks unfinished. He’s missing almost 1/3 of his body. Compared to other dog portraits, there is definitely less details in his face. It just looks ok. Not that happy with it. Definitely not worth the money.
Response from West & WillowMar 12, 2024
Hi Niki, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Yanomi G.
I’m giving it three stars because y’all asked for a review and I have yet to receive my product I ordered. Physical or digital!
Response from West & WillowMar 12, 2024
Hi Yanomi, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your product arrives.
