West & WillowReviews of westandwillow.com

Response from West & WillowMar 18, 2026

Hi Mary! Thank you for your feedback! We’re so glad you love the portrait and that it captured your pets perfectly 🐾 We’re sorry for the lack of communication—just to let you know, we’ve now sent the digital download. We really appreciate your patience and will make sure to improve our updates in the future! ❤️

Response from West & WillowMar 18, 2026

Hi Sarah! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowMar 18, 2026

Thank you so much for your kind words, Donna! We’re thrilled the redo met your expectations and that our follow-up made a difference. We truly appreciate your continued support ❤️

Response from West & WillowMar 10, 2026

Hello Stacey, Thank you so much for your continued support and for placing your third order with us! We're really glad to hear you're always impressed with the product. We also appreciate the feedback about the packaging and will be sure to share it with our team. We're happy everything arrived safely in the end!

Response from West & WillowMar 4, 2026

Hi Alisha, Thank you for your feedback! We’re glad to hear you’re happy with the posters ❤️ Sorry the redo took longer than expected — we really appreciate your patience and understanding.

Response from West & WillowFeb 23, 2026

Hello Alexis, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowFeb 16, 2026

Hello Madison, Thank you so much for your continued support 💛 We’re thrilled you love the detail in your portraits — that means everything to us! We also truly appreciate the thoughtful feedback about the name placement. It’s helpful and we’ll absolutely keep it in mind. So grateful for you!

Response from West & WillowJan 28, 2026

Hi Lisa! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!