LC
Not impressed
Overall, the picture looks good. I was disappointed with the lack of communication from West & Willow. I didn’t receive any email from when the portrait was started and when it shipped. No preview of the portrait & there was no place when ordering where you could leave who the gift was from. I sent an email to the website explaining my frustration and the person who got it not only didn’t read my email, but sent me the tracking number. (I didn’t ask for that & we got that info in the shipping email.) Overall, this wasn’t a great first impression. Luckily, the portrait looks nice.
Response from West & WillowApr 19, 2026
Hello LC, We’re sorry for the lack of communication and the frustration it caused—this isn’t the experience we aim to provide. We truly appreciate you sharing this and are glad to hear you’re happy with the portrait.