West & WillowReviews of westandwillow.com

I placed my order over a month ago and have not received it yet. I was told to just wait but now it’s too late as that was gift. The customer service rep placed a new order for me that will take 7 to 10 more business days to ship. It’s ridiculous. I paid almost $50 for this and honestly at this point I just want a refund.

i paid additional to expedite my order 2 weeks ago and my order still has not shipped. i have not gotten any updates, i have only received several requests to review the company. i want a refund.

Bought a giftcard got 4 emails like like 10 minutes. Gimmie a minute please.

Never received a response to my email. Ordered my portrait a week ago and paid extra for express and haven’t heard a word since on status. For the price of this, there should be updates. Especially the sentiment behind the value of the product. Not truly happy with my experience so far.

Still haven’t gotten any tracking information. No receipt from purchase either. Paid extra to have it “shipped faster”. I’m concerned

Placed order on Sept 6th. Immediately sent email because was confused as to whether promo code was required & hadn’t entered it. Have yet to hear back.

I wanted to get my 40% off and it went straight to pay so I was really bummed ☹️

It took over 9 weeks to arrive, and that was with me sending multiple emails/messages etc to try to get into contact with this company. Kept getting automated replies. Apparently they could not find any of the emails I had sent. Lots of reminder emails about leaving a review, yet my item had still not moved from a post office in the US. I have ordered other products from all over the world during COVID and none have had these same delays. Box arrived all ripped and squashed- picture has bends and grooves in it. Is the idea of the product nice? Yes! Is it worth the hassle and the final damaged product that arrives? No! I should not have paid so much money to end up having to reprint from the digital file I was sent (the digital file I purchased was only sent again after I attempted to contact this company NUMEROUS times) . Not acceptable.