West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Emilee B.
I received the print, rolled up with a crease in it, and it looks like something I could have printed from the internet. I was super excited for this but, I don’t like it at all.
Response from West & WillowOct 6, 2020
Hello Emilee, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. Please check your email for a message from us. We'd love a chance to turn this around!
Ryan O.
Delivery never made it to the correct address. I had this item sent as a gift and was never received by the individual. I did the "skip the line checkout", along with paying for the digital download, which was also never made available.
Response from West & WillowOct 3, 2020
Hello Ryan, We can't even begin to imagine how disappointed you are with this experience. We want to work with you to make things right. We're sending an email to the address on your account now to get this resolved.
Alyssa
The price I paid for the quality I received was not worth it. Not to mention it took over 3 weeks to receive it and when I was told 7-10 days. I would not recommend buying this unless you’re willing to waste your money.
Response from West & WillowOct 1, 2020
Hi Alyssa, We’re sorry to hear of your experience was less than satisfactory. We are committed to providing great customer service and we would like to make things right. We just sent an email to the address on file. Please get back with us at your earliest convenience.
Carly K.
I have not received my order - can someone please let me know when I can expect to receive it?
Response from West & WillowSep 30, 2020
Hello Carly, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Krysten S.
Haven’t received any feedback to my requests or questions when I placed my order and it’s been 7 days and no tracking details provided yet! Have t seen my final process of dog art so can’t really rate my feelings right now either!
Response from West & WillowSep 29, 2020
Hello Krysten, We hate to hear this. We are reaching out to your email now to help get this resolved for you.
Terri B.
I placed my order on September 20, received instant notification that I would be contacted but have not received any correspondence on the status of it yet.
Response from West & WillowSep 29, 2020
Hello Terri, We are truly sorry to hear you had this experience with receiving your order. I am sending an email to the address on your order. Please reply back at your earliest convenience and we'll get this taken care of for you.
Lauren
The picture I provided is nothing like the one I sent. I got no preview either. I paid extra to speed up the order and still took over 2 weeks to get here. I also ordered a digital copy and still have not got access to it. HIGHLY disappointed.
Response from West & WillowSep 29, 2020
Hi Lauren, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back with us at your earliest convenience.
Anonymous
I have not gotten any information about my order, in terms of if it has shipped or what the status is. It has been exactly a week since I ordered the product and still no updates.
Response from West & WillowSep 27, 2020
Hello Jessica, We hate it when this happens. Our number 1 priority if our customer's satisfaction. We are sending you an e-mail now to get this taken care of.
