West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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B S.
Haven’t received it yet. Never again. Terrible costumer service. Will be requesting my money back.
Response from West & WillowOct 13, 2020
Hello Bernardo, We are truly sorry to hear you had this experience with receiving your order. That is not the kind of service you deserve! I am sending an email to the address on your order. Please reply back at your earliest convenience and we'll get this taken care of for you.
Jonna M.
Still awaiting my order. I was sent the wrong item. I had a good experience with Ralph from customer service with a prompt reply. But still have the hassle of waiting on a gift. I hope it gets here soon.
Response from West & WillowOct 13, 2020
Hello Jonna, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. Please check your email for a message from us. We'd love a chance to turn this around!
Karen
The poster arrived with fold markings on the paper and the tone of the dog was not the same as the picture provided. I’m extremely disappointed and would like to get a full refund.
Response from West & WillowOct 8, 2020
Hi Karen, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Griselda S.
I was disappointed in my most recent order as my poster was cut wrong. The right top corner was cut too short and unfortunately, it shows when displayed on the frame. Also I noticed that the image of my dog was printed smaller than my two previous orders.
Response from West & WillowOct 6, 2020
Hello Griselda, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back with us at your earliest convenience.
Molly J.
I never received my order ever, and each time I emailed they kept giving me details of another persons order.. no matter how many times I let them know that it wasn’t mine.. never ordering through them again!
Response from West & WillowOct 6, 2020
Hello Molly, We can't even begin to imagine how disappointed you are with this experience. We want to work with you to make things right. Kindly reply back to us with your order details.
Ashley Adamson - K.
USE ANOTHER COMPANY and reviews don't count if its the company (West and Willow) who allow or dont allow the reviews. It's a company I wanted to love, I mistakenly looked at their own reviews they post themselves and took it for granted they are a great company. They arent. I have never had such bad customer service in my life. I ordered a poster, was so excited to receive, and when I got it...it was so disappointing and BAD. I emailed thsm right away and got several apology emails. I was asked to detail what I wanted different and thats the end of it. NOTHING since. Needless to say 14 days later someone finally answered me after a week to tell me they can't find my order. If this doesn't get resolved I'll take further action. If you are ok with a sub par picture that is super expensive and that you will have to wait on for almost a month....go on and waste your time and money. West & Willow sells some good disappointment and doesn't care about anything but your money.
Response from West & WillowOct 6, 2020
Hello Ashley, We aim 100% customer satisfaction all the time, and we hate that you were not given this kind of service we aim to provide. Please reply to our DM regarding the order details. We love to turn things around.
Veronica T.
I have not received a confirmation email or receipt. Do I get a proof of my poster?
Response from West & WillowOct 6, 2020
Hello Veronica, We're so sorry that you haven't received an order confirmation. I would recommend checking your spam filter. Sometimes they like to eat our emails! Also, we don't have an option for preview yet. It is something that we are working on. Anyway, I have sent you an e-mail for further information regarding the status of your order. 👍🏼
Tanya M.
The picture is great but it got completely destroyed and crumpled during shipping! Not worth $54
Response from West & WillowOct 6, 2020
Hello Tanya, We certainly understand why you are so upset with us! We aim for 100% customer happiness and will fix this right away. Check your email for an email from us about this.
