West & WillowReviews of westandwillow.com

Response from West & WillowOct 14, 2020

Hello Jo, Thank you for bringing this to our attention. I have found a number of email threads with yourself, all of which have been responded to. We use a ticketing system to ensure nothing gets missed. We apologize as our system must have failed us on this occasion. I have asked our Escalation to resend the e-mail we sent last Monday to get the issue sorted once and for all. Thank you for bearing with us!

Response from West & WillowOct 14, 2020

Hello Kathleen, So sorry to hear about this! I have found e-mail, and I can see that we have responded. We use a ticketing system to ensure nothing gets missed. I have sent you another e-mail about the current status. Kindly check your junk or spam. 😊

Response from West & WillowOct 14, 2020

Hello Chelsea, Oh no! This isn't good. Rest assured that our Product Satisfaction Team will get this resolved for you! Kindly check your e-mail for further update. Thank you so much for your patience!

Response from West & WillowOct 13, 2020

Hello Tiana, We hate it when this happens! Our number 1 priority if our customer's satisfaction. We are sending you an e-mail now to give you an update with the status of your order.

Response from West & WillowOct 13, 2020

Hello Claudia, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back with us at your earliest convenience.

Response from West & WillowOct 13, 2020

Hello Nicole, We set a high standard for our services, and we’re so sorry to hear this was not met in your interaction with us. We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back with us at your earliest convenience.

Response from West & WillowOct 13, 2020

Hello Crystal, Unfortunately, due to world wide conditions, some packages have had issues in transit. Rest assured though that we will send you a replacement at no cost despite the carrier's error. Thank you so much for your patience!

Response from West & WillowOct 14, 2020

Hello Susan, Thank you for your feedback! We are so sorry for the confusion about your order. The "Pet Portraits Framed" usually comes with a frame but it looks like you selected the poster version alone. If you have concerns with the illustration, please let us, and we'll be happy to correct it for you.