West & WillowReviews of westandwillow.com

I have been holding off on this review so they have a chance to fix the original issues I had with my order. Unfortunately, after a month and a half of back and forth emailing, there still is no resolution. I ordered 2 pieces. One piece was completely wrong. One piece was not to my satisfaction. Seems simple enough. I’m still waiting for them to replace the piece that was completely wrong.

Never received my Virtual copy that was paid for . Haven’t received my photos yet either

I am truly disappointed in the print that I ordered. I don’t even think that I can give to the person I bought it for as it looks nothing like the picture. I have to say not impressed and will never use your service again

No follow up, no answer to the 2 emails I’ve sent. But you took my money right away

Have not received my order or even an email showing it had shipped. Will update review if I get the case.

i ordered over a month and a half ago and never got my order, your support team said you shipped another and neither have came

I have not even seen my product. I am having shipping problems. I emailed West and Willow. They did the same thing I did, tracked the package to a post office, where it has been for six days. They relayed that information to me. That was the end of it. I still have not received my package. They have not followed through to see if I did. I would have thought it would have been their responsibility to make sure that the package got to my front door. I'm sure I am spoiled by other services that ship directly to your door, but I have had to stop and track my package, then check it daily, then email West and Willow. I am assuming it is the fault of the Post Office, but that should be West and Willow's task to figure it out and not mine.

I ordered over a week ago and gave had no correspondence what so ever, I even paid extra to skip the queue!! I have tried to make contact for an update and have still heard nothing!