West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,266 reviews with 4 stars · Clear filters
Kimberly G.
Thank you for replacing the order that was not delivered. It will mean a lot to my dad to get this order.
Response from West & WillowApr 19, 2024
Hello Kimberly, No problem at all! We value our business, and we want to ensure you have a positive experience with us.
jill P.
Love it and how two of the dogs came out but the middle dog is the smallest and looks the largest- not happy at all with how her photo came out
Response from West & WillowMar 12, 2024
Hi Jill, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Ada C.
Turned out so well. The portraits are accurate and it’s very clear they are my dogs and not just the same breed. My boyfriend was ecstatic when I showed him and my friends are all asking where I got it from. If I had to critic one thing it would be I wish they sized the dog a little better. My 36 pound dog is bigger than my 70 pound dog in the portrait but that’s such a minor detail.
Response from West & WillowMar 12, 2024
Hi Ada, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Jeanette P.
Frame arrived cracked, but notified them immediately and they sent out another, hopefully that one is fine.
Response from West & WillowMar 5, 2024
Hi Jeanette, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
mJS
Seemed like I had yo go back and forth a lot. Instead of next, button could say Choose frame or Edit your photo
Response from West & WillowFeb 23, 2024
Hello Rosemarie, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Ace D.
I was happy with the product but I wish there would have been a longer window to update our dog photos if needed.
Response from West & WillowFeb 20, 2024
Hi Ace, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Cheryl B.
It would have been nice to see a preview of what my picture would look like.
Response from West & WillowFeb 22, 2024
Hi Cheryl, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Genell L.
I’m giving 4 stars because unfortunately the names of my dogs are mixed up over them. I had emailed to ensure the names were placed correctly as I ordered a picture of both of my dogs together. The picture is great! I love how it turned out…but Darwin’s name is above Ringo’s picture and vice verse. Bummer but still so cute!
Response from West & WillowFeb 21, 2024
Hi Genell, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
