West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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E B.
I wish there was an option to immediately see how the picture would look. My wife got me a picture of our other cat so I know that the end product could look great. Just not sure how the submitted pictures will turn out.
Response from West & WillowMay 2, 2024
Hi Elmer, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Martin B.
After several emails this company redid the order with the image and it looks really good. It was very well received
Response from West & WillowMay 2, 2024
Hi Martin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
MB
I love the idea and the images of my dogs are great, but there is a silhouette (of other) names behind the lettering of my dogs names. Very subtle but still noticeable.
Response from West & WillowMay 2, 2024
Hi Mitzi, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Karen
The pillow I requested for a friend who lost her dog didn’t come out at all like her beloved Coco. It was darker than she was. Also, this is a digital print not a photo.
Response from West & WillowApr 19, 2024
Hi Karen, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Unhappy
My product was supposed to be delivered to UPS around the 3/13/24 and UPS never got it. It was supposed to be delivered by 3/27/24. They are resending it, but I have no Birthday gift for my friend. I did finally get the resent product.
Response from West & WillowApr 19, 2024
Hello Brett, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Amy C.
I was kind of disappointed. The sales add shows beautiful big dog portraits. I chose a 4 dog picture. The dogs look like they were just cropped out of photos and plopped on a page. They are not scaled up. I have a huge green background with 4 small dog heads on the bottom, and a instagram filter on top.
Response from West & WillowApr 19, 2024
Hi Amy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Deneen M H.
Would like to see an example of the product before purchase. I wasn't happy with the last item I purchased. And it's not cheap
Response from West & WillowApr 19, 2024
Hi Deneen, We’re sorry to hear that your experience was less than satisfactory. As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Jason T.
I can’t find how to track my order.
Response from West & WillowApr 19, 2024
Hello Jason, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
