West & WillowReviews of westandwillow.com

I placed an order and had a computer glitch and did not receive a confirmation number. I emailed west and willow support (there was no phone number to call) and got no response. Since this was a gift I reordered. I received 2 of the same portraits and never received a response from the help line.

I submitted a form regarding the product I recieved and have heard nothing back yet ,,,,

I keep getting requests to review, but I was trying to wait until I received my correct order. Unfortunately, 4 months have gone by and this still is not resolved. In February, I placed an order for my 2 cats. 2 frames arrived, and they had the names of each of my cats- however, the photo for both was my first cat. I submitted a request for a new one. After several weeks, my new artwork was ready. I approved it, and it shipped. Like a sitcom, when it arrived— the photo was once AGAIN my first cat. My first cat is white, and the second is brown- it shouldn’t be this hard to differentiate. I submitted a request again, and it has now been another month waiting for a third shipment to hopefully make this right. I absolutely love West & Willow’s artwork and was looking forward to using them for gifts for my friends & clients beloved pets. However, the quality control & complete lack of quick customer help is hard to deal with

I have not received my order and its been over a month! They keep telling me that i need to download my digital picture before it archives? I don’t even know how to do that?

I ended up getting a duplicate 2 pictures. And git charged for 2. I have been trying to get ahold of someone. Very disappointed i like the picture but not the double thing I hope so eo e makes this right

I made my order for a framed portrait and was charged $77 for that. I received an unframed portrait.

Disappointed, unfortunately. I will now only go with companies that provide proofs before agreeing to a final product. The advertised pictures made it look like there would have been a truer likeness and I didn’t get that with my products. I ordered 3 different photos. They came fairly close with one of them, but the other two are off and do not capture the essence of her. In one, they didn’t even get the coloring correct and they completely changed her size. And you absolutely have to be careful with the picture you choose -one of my pics unfortunately had a shadow that I just now noticed, and it came across in the final product…not their fault (and this was also the best of the three I received). Overall, I would say their end products are hit or miss and recommend they improve their design system.

After paying for expedited processing and shipping, the order took 4x longer than originally promised (over a month from the order date). The support team gave little to no feedback or information about the process or what to expect, and in the end I found the whole process underwhelming. Would not recommend to other friends or family.