West & WillowReviews of westandwillow.com

Response from West & WillowOct 22, 2020

Hello there! I am so sorry that we made you feel that way. I have checked all the e-mail you sent us, and can see that we replied to all of them. We would recommend checking your junk or spam folder as they like to eat our e-mail sometimes.

Response from West & WillowOct 21, 2020

Hello Hannah, Unfortunately, due to world wide conditions, some packages have had issues in transit. We would love to look into this for you and get you a replacement shipped if need be! Please reply to the email we just sent so we can get more information.

Response from West & WillowOct 21, 2020

Hello Katie, I just took a look at your artwork and I definitely see what you mean! I am sorry that this happened. I am reaching out to you via email now to get this taken care of."

Response from West & WillowOct 21, 2020

Hello Kayla, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & WillowOct 21, 2020

Hello Alex, We’re sorry you had a bad experience. We completely understand why you're upset with us. We have checked your recent history with us, and we can see that we are unable to proceed with the artwork creation as the photo submitted didn't meet the guidelines. It was so unfortunate that all the e-mail we sent to follow up to ask for the additional photos went on your spam folder. We are hoping that you can still give us the try next time.

Response from West & WillowOct 20, 2020

Hi Rachel, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your inbox for an email from us.

Response from West & WillowOct 20, 2020

Hello Dimitri, We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience. We are sending you an e-mail now to resolve this. Kindly get back to us in your earliest convinience.

Response from West & WillowNov 3, 2020

Hello Brandy, We set a high standard for our services, and we’re so sorry to hear this was not met in your interaction with us. We would like the opportunity to investigate your feedback further. We would recommend checking your junk or spam folder.