West & WillowReviews of westandwillow.com

Terrible customer service :( I really liked the idea of West & Willow and the amazing artwork that they create for pet owners. However, the customer support they offer still needs a lot more work. I had mistakenly placed an order for an iPhone 11 Pro case instead of the iPhone 11 Pro Max case (it was an anniversary present for my significant other) and had emailed them prior to receiving the shipping email confirmation to inquire about whether it was too late to change my order. I understand that the case may have been already in production but I did not receive any response from them when asking whether I could add the iPhone 11 Pro Max case to my existing order. I had high hopes with all the positive reviews of the company and their products, but BUYER BEWARE of the lack of customer support they currently have. I will NOT BE WASTING ANY MORE OF MY MONEY ON THIS COMPANY WHO ALREADY MAKES ENOUGH PROFIT TO HAVE DECENT CUSTOMER SERVICE SUPPORT.

I never got my digital download

The pic did not really capture my dog. It looks generic! The collar was all twisted looking in the photo as well

My friend’s dog’s head looks squashed and out of proportion - did an ‘artist’ really do this or a computer program? I also got sent two. I’ve tried contacting Willow and West to return the picture but have received no reply.

Never received package. Followed up twice for shipping confirmation.

I am completely disappointed! I basically received a wrinkled piece of cardstock paper with a dog on it. I could have had this printed at Walmart for a dollar. The cardboard box was not damaged at all. I am sick to my stomach that I paid $50+ for this.

I have ordered my portrait 2 weeks ago and still no word of delivery or the status of it. I feel like this company took my money and ran off

Printed wrong like many others. NO customer service response to any emails to fix like others and no phone number listed. No refund policy! took forever to come. product frame and print are cheap looking and way overpriced. looks like a middle school art project at best in a 5.99 Walmart frame. don't be scammed. will be waiting with baited breath for an email from company after cheerful conerned response to this review like others. ord number 100633. update: company contacted me probably due to this review. I explained it was a gift printed wrong and came late so 1 don't need gift anymore. they refuse refund ("due to custom nature of product" what a joke, 1 piece of matte paper printed) frame doesn't even use glass its a thin clear plastic. Oh but fear not they offered me 20% discount. my review stands.