West & WillowReviews of westandwillow.com

Response from West & WillowJul 8, 2025

Thanks so much for taking the time to share your feedback — I’m really sorry to hear you were disappointed with your recent order. I can see that our team replied to your email and advised you to fill out our Product Satisfaction form. We'd love to help you out so we're looking forward to your response.

Response from West & WillowJul 5, 2025

Hello Lesley, We hope this message finds you well. Your order has already shipped within the estimated time frame provided and tracking details were sent to you. If you do not have them in your inbox, please check your spam filter or email our support team and we'll be happy to send the information along.

Response from West & WillowJul 1, 2025

Hi Paula, We hope this message finds you well. Your order has already shipped within the estimated time frame provided and tracking details were sent to you. If you do not have them in your inbox, please check your spam filter or email our support team and we'll be happy to send the information along.

Response from West & WillowJul 1, 2025

Hi Raven, I'm sorry that your order has taken so long to arrive! We did experience a little glitch in our system that has since been fixed. We have responded to your email, please check and reply to let us know if you have any other questions or concerns.

Response from West & WillowJul 1, 2025

Hi Raoul, I'm sorry to hear that you order has not shipped yet. I see our team is already working with you on a resolution. We had reached out for more details but were unable to reach you but it looks like all is well now. Let us know if you have any other questions or concerns.

Response from West & WillowJul 1, 2025

Hi Vincent, We are sorry to hear your order took a bit long. We do advise that orders can take 2-3 weeks to arrive. I see that you were already provided shipping details and the order has been delivered. Please reach out if you have any other questions or concerns.

Response from West & WillowJul 1, 2025

Hi Jared, I'm sorry to hear your order arrived damaged. I see that our team is already working on a solution for you. Please reach out if you need further assistance.

Response from West & WillowJul 1, 2025

Hi Matt, I see that we did reply to your message requesting a proof on 6/20. Please note that we do not provide proofs prior to shipping. If you have any issues with your artwork, just reach out to our support team and we'll be happy to help!