West & WillowReviews of westandwillow.com

So far, NOT GOOD. I put in two orders 12/4. I paid extra to be "in front of the line." It's now 12/16 and I haven't heard a thing about the status of my orders. I keep checking the order confirmation and the little that is there hasn't changed since I placed the order. What was the point of paying extra?? I have emailed support and gotten no response. But I do get multiple emails asking me to review West & Willow but how do I do that when I haven't received the product yet? I hate writing a bad review but maybe someone wil answer back now....All over a really bad customer experience.

Poor customer service, I have not received my order nor a response on a status of my current order. My first order, I never received my digital download even after I received my prints. When my prints arrived, it was damaged. The company did send me new prints and finally emailed my digital download.

Paid to get my product sooner and haven’t gotten an update in over a week since ordering. If you decide to pick this product make sure to not pay the extra price to get it sooner.

I paid extra for digital print, frame and shipping so my gift would arrive in time for Christmas. I just received my package that was poorly packaged with no protective wrapping inside and the frame was completely broken. Really disappointed. Shipping also took a long time considering I paid extra to expedite it.

I am disappointed because my portrait was a Christmas present and I received it a week ago and it doesn’t look like my picture. I was told I would hear fro the company and they would make this right but Christmas is next week and I haven’t heard back fro anyone. I also order another portrait for my brother and sister in law in Florida and i asked To see the proof because I was disappointed in my previous purchase and I still have not heard back about my second order and that is a Christmas gift also I’m not sure what I’m gonna do what I can do. Please advise me on this matter.

This company does not answer emails or DM ‘s, people are saying it’s a scam. Orders taking forever

Disappointment is an understatement when describing my experience with West & Willow. I ordered a portrait and didn’t hear from them on the status of my order for weeks. I followed up and didn’t hear back from customer service for another week after that. I was told it would be shipped in the next day or so, and received it well past what was promised. This is only the beginning of the disappointment. When I received my portrait, the colouring was completely off. I submitted a photo of a cockapoo that was white with slight tints of yellow/gold. The portrait I received was black and grey - it looks like a Bernese Mountain Dog. Since then, I’ve contacted customer service 3 times in over a week’s time and haven’t received any response. West & Willow, your website states that you will respond to all inquiries within 1-2 business days. It has been 5 business days since my initial inquiry. Not only that, but I placed this order a month ago and will not have this in time for Christmas now which it was intended for. I understand that we’re in challenging times, but as a business you should be professional and manage expectations regardless of the circumstances. Don’t lead customers on with false hope and false timelines. This order was a disaster and I wouldn’t recommend West & Willow to anyone. Go to a business that knows what they’re doing and actually respects their customers, this is a joke.

I ordered a portrait over 10 days ago and have yet to receive an update... The website does not provide a place to inquire about shipping concerns. I understand there are shipping delays due to covid. But, no update for over 12 days in inexcusable... West & Willow, what’s going on???