West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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ivo
over 16 days later and i still haven’t gotten my order.
Response from West & WillowDec 17, 2020
Hi Ivo, I’m very sorry we failed to meet your expectations. We are sending you an e-mail now to get this taken care of.
Customer
Customer service did not respond until 4 days later. I am stuck with this art.
Response from West & WillowDec 18, 2020
Hi there! We are extremely sorry for the delay! There has been an unexpected increase in the ticket volume which is why our response time is a bit longer. Please allow us a chance to help with this. I am sending an email to you now.
Rk
Have not fulfilled order or responded to any emails. This is a scam. It’s a shame you only respond when you are called out in public. Creating a shipping label does not prove you will fulfill this order. Also, still no response from anyone in customer service.
Response from West & WillowDec 17, 2020
Hi RK, We’re sorry to hear that your experience was less than satisfactory. We are committed to providing great customer service and we would like to make things right. We sent you an e-mail to for the latest update on your order.
LORI B.
I have emailed multiple times about an order and have yet to receive a reply. I cannot yet comment on your product because I am still waiting to receive it. I have two orders in with you and I have received neither one and both are very important Christmas gifts@
Response from West & WillowDec 18, 2020
Hello Lori, We are extremely sorry for the delay! There has been an unexpected increase in the ticket volume which is why our response time is a bit longer. I have made our customer service team lead aware of this issue. Please check your email for a message from us. We'd love a chance to turn this around!
Allison S.
I ordered 2 paintings. One came with the wrong frame color. I ordered white and I got black. The other painting of my dog Butters doesn’t even look like him. You guys painted black on his fur. He is an all white dog. I’m very disappointed with how my dog turned out especially after paying a little over 100 dollars for this. The wrong color frame is something I can get over but not how you guys painted my dog.
Response from West & WillowDec 18, 2020
Hi Allison, I just took a look at your artwork and I definitely see what you mean! I am sorry that this happened. I am reaching out to you via email now to get this taken care of.
Garak S.
I still haven’t received my tracking number yet and I placed my order on Nov 29th, I also wrote them an email on the Dec 8th they told me wait another 3-5 days it is now the 17th and I still haven’t received my tracking number.
Response from West & WillowDec 18, 2020
Hi Garak, We are sorry that your experience didn’t quite match your expectations. We are sending you an e-mail now to resolve this. We greatly appreciate your ppatience!
Andrea F.
I’m really upset that I still have no idea when my order will arrive ! I ordered well before the grist as cutoff I believe and have not received a thing about my order other than it was placed . I have tried reaching out sending emails a few times and have not heard back at all . :( I will review again if and when I receive my order 😩 thanks
Response from West & WillowDec 17, 2020
Hi Andrea, We certainly understand why you are so upset with us! We aim for 100% customer happiness and will fix this right away. Check your email for an email from us about this.
Jesse San M.
You want me to review, without receiving my order or even giving me my order tracking number. At least let me track my package.
Response from West & WillowDec 19, 2020
Hello Jesse, We totally get how automated emailed can be annoying! This review can also be about the order process. However, we totally understand if you want to receive your portrait first! 👍🏼 Also, we sent you an email with an update on your order.
