West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Susan S.
I can't really comment as I haven't received my order yet!!
Response from West & WillowMay 2, 2024
Hello Susan, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Faye S.
It's SUPER adorable and it is exactly like my dog. My husband loves it...but...the frame is very cheap. I wish I just ordered the print then got my own frame for a fraction of the cost to put it in. I don't feel it was worth $100 total. Adore the print...
Response from West & WillowApr 19, 2024
Hi Faye, We loved doing your portrait! Such a cutie! 😁Thank you for sharing this love!
Shari M.
I ordered a mug. It came in wrong twice, but they replaced it the third time very fast.
Response from West & WillowApr 19, 2024
Hi Shari, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Audrey
Never received my digital print but the entire process was very quick!
Response from West & WillowApr 19, 2024
Hello Audrey, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Jeanne G.
Overall was quite pleased with my picture. I do feel the dogs head was a little small and there was a large gap between the dog and her name. My daughter loved it though and that is all that matters.
Response from West & WillowApr 18, 2024
Hi Jeanne, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Andrea
My experience with this company was ok. A couple of things they can improve upon one being allowing people to send these portraits as a gift. Also, they had the billing address and the name on the billing, the same as the person that I was sending it to and they couldn’t fix it. So they keep referring to me in their emails as the wrong person. Other than that their communication was good the portrait was done in a timely fashion and the family I sent it to loved it.
Response from West & WillowApr 3, 2024
Hi Andrea, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Nick
A great turnout. The support team and staff made it easy to know that my portrait would arrive on time and that if I had any questions or concerns to contact them. I would recommend West & Willow to friends and family.
Response from West & WillowApr 3, 2024
Hi Nick, Oh wow! Thank you for sharing this amazing experience.😊 Our CS team loves to make people smile.
Sofia G.
The image came out beautifully! I was so worried they wouldn’t capture the dog right and as I was sending this frame to friends I wished I was able to see it before it was shipped. However, they really did a beautiful job. Only other complaint I have is not being able to write a gift message!!
Response from West & WillowApr 3, 2024
Hi Sofia, We are so glad that you loved how it turned out! We're pleased that our efforts resonated with you.
